Terms & Conditions
This website is operated by Blue Mushroom Books, an imprint of ZR Southcombe Limited. Throughout the site, the terms “we”, “us” and “our” refer to Blue Mushroom Books.
We are committed to looking after the environment, which means we are transitioning to using biodegradable cellophanes and mailers where possible. Sometimes you'll receive your goods in recycled / upcycled packaging. It's good for the trees.
Flat rates apply, so buy more to save on shipping :-)
Products are sent by tracked courier post within New Zealand, unless otherwise stated, and by International Air to the rest of the world.
Allow up to 2 business days for orders to be processed before shipping.
We accept returns for faulty products, and will happily provide a refund or replacement. We are not under obligation to exchange items bought as gifts or a change of mind, however, please contact us if this is the case and we will do our best to arrange a solution.
If this is due to wrong address, there are two options:
- If the parcel is returned to us in good condition with the product intact, we will ship it again to you for the additional cost of second postage, or you can get a refund to the value of the product.
- If the parcel is not returned to us, you are welcome to re-order, but unfortunately we cannot issue you a refund as we have lost stock due to customer error.
If it is lost due to our error or postal service error, we will take full responsibility. If your parcel does not arrive within 3 weeks (NZ) or 5 weeks (rest of the world), please let us know and we will provide a replacement product free of charge, where possible. We can also provide a refund if you prefer.
We do our best to make sure that each item is packed carefully so they arrive to you in new condition. However, if you do receive a damaged item, we will issue you a full refund or replacement. Just send us with a photo showing the damage for us to review, which can be emailed to Zee.
While we do our absolute best to ensure that all information is accurate and up to date, prices and information are subject to change at any time without notice, and there may be errors on the site - we are but human.